bdbaji Privacy Policy
This policy explains with full transparency how your personal information is collected, stored, and kept secure.
bdbaji ("we", "us", "platform") operates an online betting and casino service for users in Bangladesh. Your privacy is our highest priority. This privacy policy explains what information we collect, why we collect it, how we use it, and how securely we keep it when you use the bdbaji website, create an account, or use any of our services.
Please read this policy carefully. It has been drawn up in accordance with applicable laws in Bangladesh and international best practices for data protection. If you disagree with any part of this policy, please stop using our services and contact our support team.
What Information We Collect
1.1 What You Provide Directly
During account registration, identity verification (KYC), or when accessing services, you provide us with the following information:
- Full name, date of birth, and National ID number (NID)
- Email address and mobile number
- Residential address
- Payment method details (bKash / Nagad / Rocket / Upay account numbers and bank account details)
- Messages or documents you send to our support team
1.2 Automatically Collected Information
When you visit our website, the following information is collected automatically:
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Cookies and session IDs
- Your navigation history and time spent on the site
- Geolocation data (restricted to server level)
1.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may collect certain information from verification service providers. In connection with payment processing, transaction status information is also collected from payment providers.
How We Use Your Information
bdbaji uses your information only for lawful and specific purposes. Those purposes are set out in detail below:
- Account Management: To complete your registration, verify your account, and confirm your identity.
- Service Delivery: To enable gameplay, placing bets, deposits and withdrawals, and to maintain your transaction history.
- Customer Support: To resolve your complaints, questions, or issues promptly.
- Legal Compliance: To meet regulatory requirements for anti-money laundering (AML) policy and counter-terrorism financing.
- Security and Fraud Prevention: To detect unusual transactions and prevent account hacking or misuse.
- Responsible Gaming: To identify users at risk of gambling addiction and provide support.
- Platform Improvement: To analyse data in order to improve the user experience, site performance, and security.
- Communications: To send important account-related notifications, policy changes, or promotional information (only with your consent).
We never sell your personal information to third parties or use it for advertising purposes.
Data Storage and Security
3.1 Security Measures
bdbaji applies industry-standard technical and organisational measures to protect your personal information. Our security measures include:
- Securing all data transmission through SSL/TLS encryption
- Storing financial data (passwords and payment details) in encrypted form
- Restricting access to data to authorised staff only
- Conducting regular security audits and vulnerability assessments
- Firewalls, intrusion detection systems, and 24/7 monitoring
3.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or satisfy regulatory requirements. Transaction records are generally retained for up to 5 years.
Disclosure of Information to Third Parties
bdbaji may share your information with third parties in limited circumstances and under strict contractual terms. Those circumstances are:
- Service Providers: Trusted partners for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure services. These partners may only use the information for the specific task assigned to them.
- Legal Authorities: In response to lawful instructions from law enforcement agencies, courts, or regulatory authorities in Bangladesh.
- Fraud Prevention: To assist in investigations into serious fraud or cybercrime.
- Business Transfers: In the event of a company merger, acquisition, or asset sale, in which case you will be notified in advance.
Outside the circumstances listed above, we never transfer your information to third parties.
Cookie Policy
bdbaji uses cookies and similar technologies to enhance the experience of visitors to the website. Cookies are small text files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Required for login sessions, security tokens, and the basic functioning of the site. Without these, the site cannot work properly.
- Performance Cookies: Collect anonymous analytics data to monitor site speed and errors.
- Functional Cookies: Remember your language preferences and site customisations.
5.2 Cookie Controls
You can disable or delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or making transactions on the site.
Your Privacy Rights
As a bdbaji user, you have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
- Right to Restrict Processing: You may request that we limit the processing of your information for specific purposes.
- Right to Portability: You may request your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may withdraw at any time the consent you have given for marketing communications.
- Right to Lodge a Complaint: If you believe we are not handling your information properly, you may raise a complaint with us or with the relevant authority.
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat support. We are obliged to respond within 30 (thirty) working days.
Protection of Minors
bdbaji strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we find evidence that a registered user is under the age of 21, we will immediately close that account and delete the associated information.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
International Data Transfers
Your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:
- Adequate data protection provisions are in place in the country to which the data is being transferred.
- Data protection agreements have been signed with third parties.
- Encryption and secure protocols are used for all transfers.
For more details about data transfers, please contact our support team.
Changes to the Privacy Policy
We may update this privacy policy from time to time due to market changes, technological advances, or legal requirements. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- The updated policy will take effect 30 days after it is published.
If you continue to use our services after a policy change, it will be assumed that you have accepted the updated policy. If you do not agree to the new policy, please close your account and let us know.
Contact Us
If you have any questions, concerns, or information requests regarding this privacy policy, please contact our dedicated privacy team:
Live Chat
24/7 Support in Bengali
Speak with us directly
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.